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Home>Orseu Competitions> Frequently Asked Questions

Frequently Asked Questions

Questions about the books

Questions about the packs

Questions about the languages in which the books are published

Questions about book dispatch

  • How long will it be before I receive a book I order online?
    When we receive your order, we do all we can to ensure that the book will reach you as quickly as possible. Between Monday morning and Friday morning we deal with the majority of orders within 48 hours of confirmation of payment. Once your order is ready, we hand it over to the delivery service. If you are in France, the postal service will deliver within about 72 hours. If you are elsewhere in Europe, TNT undertakes to deliver to you within 48 to 72 hours, depending on where you live. For deliveries to the rest of the world, the maximum delivery time is 4 days via TNT.
  • How are the delivery costs calculated?
    We charge you the actual delivery cost, ie we ask you to pay the amount that the selected delivery service charges us (in France this is La Poste, for other destinations it is TNT). The delivery costs are in line with current tariffs (La Poste for France and TNT for other destinations). These costs are fixed and linked to the weight of the order.

Other questions about the books

Questions about the online tests

Questions about courses