Frequently Asked Questions

Questions about the books

• Are the questions in the books different from those in the online tests and training courses?
  Yes
• Are the questions in the “Verbal and Numerical Reasoning MCQ – 2008 Edition” different from those in the “Verbal Reasoning MCQ – 2012 Edition” and the “Numerical Reasoning MCQ – 2012 Edition”?
  Yes
• I have the Numerical & Verbal Reasoning Books 2005 and 2008 editions. Is it useful to buy “Verbal Reasoning MCQ – 2012 Edition” and the “Numerical Reasoning MCQ – 2012 Edition”?
  Yes. All the tests are different and the 2012 edition complies with the new EPSO competition.
• Are the questions in the “Verbal and Numerical Reasoning MCQ – 2005 Edition” different from those in the 2008 and 2012 editions?
  Yes.
• Are the questions in your books similar to those set by EPSO?
  Yes. We regularly sit EPSO competitions in order to give you questions comparable to those you will have on the day of the competition.
• Is there a more recent version of the “Epreuve écrite” book?
  No. We are not planning to publish a new version of this book
• Are you planning to publish a book to prepare candidates for the assessment centre exams?
  A "Case study" book will be published in March 2015.

Questions about the packs

• What does the Verbal-Numerical pack contain?
  The Verbal-Numerical pack contains the 2005 and 2008 editions of the Verbal and Numerical Reasoning MCQ books.
• Why is the Verbal-Numerical pack useful?
  It gives you 340 additional questions to practise with. These questions are different from those in the 2012 books and the online tests. You will also make a saving of 29 euros.
• Is the Verbal-Numerical pack available in English?
  No. The pack is only available in French.

Questions about the languages in which the books are published

• Are you planning to publish your books in languages other than French and English?
  No. At present, we are not planning to publish our books in other languages.
• I am going to sit the verbal reasoning test in my first language, which is neither French nor English. Is there any point in me buying the verbal reasoning book?
  Yes. The methodology we provide is valid whatever the language. It shows you how to decide whether or not a statement can be deduced from the text, how to identify quickly which statements are most likely to be the correct answer and how to read a text selectively. Also, by doing the tests in a different language (French or English), you will find things easier on the day of the competition.

Questions about book dispatch

• How long will it be before I receive a book I order online?
  When we receive your order, we do all we can to ensure that the book will reach you as quickly as possible. Between Monday morning and Friday morning we deal with the majority of orders within 48 hours of confirmation of payment. Once your order is ready, we hand it over to the delivery service. If you are in France, the postal service will deliver within about 72 hours. If you are elsewhere in Europe, TNT undertakes to deliver to you within 48 to 72 hours, depending on where you live. For deliveries to the rest of the world, the maximum delivery time is 4 days via TNT.
• How are the delivery costs calculated?
  We charge you the actual delivery cost, ie we ask you to pay the amount that the selected delivery service charges us (in France this is La Poste, for other destinations it is TNT). The delivery costs are in line with current tariffs (La Poste for France and TNT for other destinations). These costs are fixed and linked to the weight of the order.

Other questions about the books

• Can I get a book in electronic format?
  No. Our books are sold in paper format only. They are available from bookshops or you can order them online.

Questions about the online tests

• Are the questions in the online tests different from those in the training courses and books?
  Yes.
• Are the questions in your tests similar to those set by EPSO?
  Yes. We regularly sit EPSO competitions in order to give you questions comparable to those you will have on the day of the competition.
• If I have just done a test, can I redo it free of charge?
  No. If you want to redo the test, you have to order it again.
• Do you provide explanations of the test answers?
  Yes. In order to access the detailed explanations you must select the “with detailed corrections” option when ordering your test.
• Where are the online tests I have paid for?
  They are in your customer account.
• Can I review the questions and their explanations once I have done the test?
  Yes. You can review the questions and their explanations (if you have chosen the “detailed corrections” option) in your customer account.
• Are the tests in French and in English different?
  No, they are the same tests translated in these two languages.

Questions about courses

• When will the next training session take place in Brussels?
  To find out the dates of the next training sessions, check our schedule under the heading “Face-to-face courses”. To receive regular, up-to-date information about training, sign up for our newsletter or keep up to date with us on Facebook www.facebook.com/orseu.competitions
• Where are the face-to-face training courses held?
  The courses generally take place in Brussels. Information about the actual venue will be given in the email confirmation you receive after payment.
• How much does a training course cost?
  The prices are detailed on our website in the "Courses > Face-to-face" category.
• Do you offer discounts to the unemployed?
  No.
• Are the questions in the training courses different from those in the books and the online tests?
  Yes.
• In which languages are the courses given?
  The courses are generally given in French and in English.
• I have bought a course but haven’t received a receipt or email confirmation. What should I do?
  A receipt and a confirmation with all the course details are sent to you automatically by email once you have made your payment. It is possible that the message containing the receipt and confirmation may have been treated as unsolicited mail (Spam) by your mailbox. Check whether the message is in your email Spam folder. If not, please contact us at concours@orseu.com. You will receive the address a few days before the course.
• What technical requirements are there in order to follow the webinars on my computer?
  You can check if your computer is compatible before the webinar via the link: http://www.digitalsamba.com/support/systemcheck(you don’t need to install the application sharing add-on for this webinar).

  • Minimum processor requirements: 1.4GHz Intel® Pentium® 4 (or equivalent) for Microsoft® Windows® XP or Windows 7; 2GHz Pentium 4 (or equivalent) for Windows Vista®; Mac PowerPC® G3 500MHz; Mac Intel Core™ Duo 1.83GHz; Linux Modern processor (1.4GHz or faster)
  • Minimum memory: 1 GB of RAM and 128 MB of VRAM
  • Browser: Microsoft Internet Explorer 7.x, Firefox 4.x, Safari 4.x, Chrome 2.x or more recent (security settings: Microsoft Internet Explorer 8 on "Medium" or "Medium-High"); Mac OS X v10.4 or 10.5 (PowerPC) or higher
  • Flash Player 10.3.183.5 or more recent (latest version of Flash Player recommended)
  • Bandwidth: 30kbps and above
• Can I ask questions orally during the webinar session?
  No. The questions can be asked in writing to the trainer to facilitate organisation of the course.
• Do I need a webcam?
  You simply need speakers or earphones in order to hear the trainer, but the trainer will not be able to see you or hear you.
• What is the maximum number of participants in a webinar?
  The maximum number of participants is 15.
• Are the webinar questions different from those in the face-to-face training courses?
  No, the majority of the questions are the same as those in our face-to-face training courses as our webinars are designed for those people who are unable to attend a course in person.